There are three different challenges facing businesses when it comes to managing and monitoring telecom costs:

• Controlling telecom expenses
• Monitoring call activity
• Optimizing telecom setup

Telecom costs make up a large part of any business’ total communications expenses. Effective call management software can help reduce telecom expenses and provide valuable information on how it is used—or misused. By monitoring, motivating, and compensating employees, managers can encourage all employees to communicate efficiently be aware of costs incurred for daily business operations.

Businesses also need a solution that enables them to report on phone use so they can bill back subscribers for the services they provide, for example, a hotel room or a college dorm room. With the proper tools at their hands, administrators can efficiently and effectively mark up or discount prices based on fixed rates or percentages.

Finally, with detailed real-time and historical call reporting, IT specialists can familiarize themselves with call patterns and use that knowledge to identify trunk lines, system infrastructure, and personnel resources that are overwhelmed or underused. By adjusting trunk usage and personnel resources, businesses can even out the peaks and valleys of telecom activity, realize cost efficiencies, and, ultimately, provide better service to customers.

Mitel’s MiVoice Business Reporter (formerly Call Accounting) solution provides businesses with the tools they need to monitor and control telecom expenses, bill departments, users, or subscribers based on their telephone use, and optimize telecom setup. For more information, see MiVoice Business Reporter.