MiVoice Business Reporter is a comprehensive call costing solution for the MiVoice Business platform that is available as either a single or multi-site solution and can optionally be integrated with MiContact Center Enterprise, Business, and Workgroup Editions.

MiVoice Business Reporter enables you to:

• Monitor usage and establish call patterns for departments and work groups.
• Control telecommunication costs with tracking and reporting.
• Recover costs through carrier bill reconciliation
• Control and reduce the costs of employees sharing toll free lines, calling restricted numbers, or calling their friends long distance.
• MiVoice Business Reporter enables you to extend your solution with:
• Subscriber Services –Charge back departments, employees, and customers using markup or discount pricing.
• Traffic Analysis – Control and reduce costs by analyzing the efficiency of your incoming, outgoing, and bi-directional trunks.

With MiVoice Business Reporter you can:

• Incorporate data from multiple telephone systems to get the “big picture”.
• Manage call flow and schedule staff when they are needed
• Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills
• Know the availability of your employees, who they are speaking with, and how long they have been talking
• Resolve misuse of the telephone system
• Produce flexible rate tables that are tailored to the organization