Businesses in nearly every industry and country must ensure compliance with a wide range of government regulations. These are just a few of the compliance regulations that may apply to your organization:

• Payment Card Industry Data Security Standard (PCI-DSS)
• The Sarbanes-Oxley Act
• Financial Services Authority
• Fair Debt Collection Practices Act (FDCPA)
• The Gramm-Leach-Bliley Financial Services Modernization Act
• Do-Not-Call Implementation Act & Telemarketing Sales Rule
• Health Insurance Portability and Accountability Act (HIPAA)
• The Social Security Act
• The Medicare Improvements for Patients and Providers Act
• And more

These regulations can, and often do, affect call recording data storage and information usage. When recording calls for compliance purposes, organizations need to consider:

• Phone recording storage security and information access
• Types of data to be stored
• Length of audio and screen recording storage time
• Ability to produce a call recording quickly for investigator or regulator review

MiVoice Call Recording users enjoy the familiarity of an Outlook-style interface to store and organize voice documents for their important business telephone conversations. MiVoice Call Recording software is unlike other call recording solutions, which offer only limited call logging functionality, due to the patented Mitel Portable Voice Document (PVD™) technology at its core.

Mitel PVD technology enables users to store, organize and play back digital media files, or voice documents, of their phone-based conversations. These voice documents can then be used to effectively drive regulatory compliance, dispute resolution and risk management.

MiVoice Call Recording compliance recording software is much more than a simple call recorder; it is widely used in the healthcare, legal services, insurance and financial services industries. The MiVoice Call Recording voice documentation solution delivers enhanced collaboration and revenue protection while supporting business documentation, dispute resolution, litigation defense and project management needs.

MiVoice Call Recording features include:

• Selective recording, allowing only desired extensions to be monitored
• State-of-the-art records navigation functionality
• Ability to highlight, annotate and share select portions of a call recording
• Call visualization, including sound spectrogram, displaying all activity that occurred throughout the call
• Permissions-based security, providing discrete access to the entire call recording, or just a select segment
• Call playback via encrypted media file streaming and sharing via link distribution for enhanced security
• Optional ability to query recordings for spoken phrases, simplifying search and review of audio data for compliance and e-discovery requirements
• Customize call storage, staging and purging based on a variety of criteria, such as account code, extension and caller ID